Contact & FAQ

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Ireland

 

Opel OnStar FAQ.

GENERAL.

GENERAL.

Which cars have OnStar?

OnStar is available across our range of passenger cars from KARL to New Insignia.

 

How do I get OnStar?

OnStar is a standard feature on many models in the range and optional on almost every other model. Please see the vehicle configurator for specific availability. When you purchase your new Opel, your dealer will explain how to get OnStar, and how to the activate the online services.

 

How do I get started and use OnStar?

When you purchase an OnStar equipped vehicle, you need to register and activate OnStar. You will receive an email from Opel - simply click on the link to complete the activation process. If you purchased a previously owned OnStar equipped vehicle, just press the service button to speak to an OnStar Adviser to set up your OnStar account. If you have any questions, press the service button to speak to an OnStar Adviser.

 

How do I access my OnStar account?

Once your account is set up, you will be able to access your OnStar account via myOpel.

 

Are all services available on all cars?

There are some services which are not available on some cars, please see 'carline specifics' for more details.

 

Can I have OnStar in my current car?

OnStar is only available in Opel's newest models. OnStar cannot be added to existing cars.

 

Can I get OnStar in other car brands?

OnStar is a unique service that is only available in Opel cars.

 

How can I unsubscribe?

You can stop receiving OnStar services at any time, although we hope you don’t want to. You can go online to your OnStar account and unsubscribe there, or you can press the OnStar service button in the car and talk to an adviser who can help you.

 

Will OnStar work when I travel abroad?

Yes, OnStar services are available across Europe. Wi-Fi connection may vary by country. Please see the country lists under 'Get OnStar' section which show where services and data roaming are available.

 

Does my insurance company get the data?

No your Insurance will not be provided with any information. In fact your data will not be shared with any third parties unless you ask us to do so.

 

Which languages will be OnStar available in?

OnStar is available in 8 languages: English, French, German, Spanish, Italian, Dutch, Polish and Portuguese.From August 2016 the following additional languages will be available: Bulgarian, Czech , Danish, Finnish, Greek, Hungarian, Norwegian, Romanian, Russian, Slovakian, Slovenian, and Swedish. To answer your call as quickly as possible, in exceptional circumstances you may be connected first to an English-speaking advisor.

 

How do I select my language?

Your OnStar account will be set to the language you choose at enrolment. At any time you can change the language in your account by going to the 'my profile' page. At any time you can change the language in your infotainment system, which will change the language in which OnStar Adviser communicates to you in (see the languages in the question above). If any other language is selected, you will be connected to an English speaking advisor.

 

Can I try OnStar for free?

Yes, for every new car bought with OnStar, there will be a free 12 month trial of the OnStar services.There will also be a separate free data trial for the Wi-Fi Hotspot. Details can be found on the 'get OnStar' section of the website.

 

When driving in another country, will OnStar charge me with extra costs when calling an OnStar adviser?

When you are in your car, you will not be charged when you contact an adviser through the OnStar system.

 

When will my 12 month OnStar services trial start?

Your 12 month trial period starts (excluding Wi-Fi data package) with first registration or delivery.

 

When will the new services hotel booking and parking search be available?

The services are already available, the official start was with New Insignia launch.

 

Are the new services available for all Opel carlines?

Yes, the services are available for all Opel carlines with OnStar on board.

 

How much do the services cost?

The payment of the new services are covered in the OnStar subscription rate or the free trial phase. No additional payment for the new services are required. Booking a room via an adviser is the same as booking with the booking.com app.

 

Are the services available in all EU countries?

The new services are available in all OnStar countries where OnStar services already exist.the Opel dealer, whatever comes first, independent of customer activation."

PRICING

Do I have to pay for OnStar services?

When you buy a car with OnStar, you will need to first register for OnStar services and then you will need to activate your free 12 month trial (excluding Wi-Fi data package). After the trial period, you will need to subscribe to OnStar. Please see 'MyOnStar' for more details.

 

Can I try OnStar for free?

Yes, for every new car bought with OnStar, there will be a free 12 month trial period (excluding Wi-Fi Hotspot).

 

When will my 12 month trial start?

Your 12 month trial period starts (excluding Wi-Fi data package) with first registration or delivery from the Opel dealer, whatever comes first, independent of customer activation.

How much will OnStar cost after the first 12 months?

After the one year trial, an annual subscription to OnStar Services (that does not include a Wi-Fi data plan services) can be found in the 'MyOnStar' section.

 

How much does it cost to call OnStar from the car?

You can contact OnStar as often as you want, there are no additional costs for the calls you make.

 

When driving in another country, will OnStar charge me extra to call an OnStar adviser?

When you are in your car, you will not be charged when you contact an adviser through the OnStar system.

AFTER TRIAL

How do I buy services and data after my free trial?

Go the 'MyOnStar' section for more information.

DATA PRIVACY

What (personal) data is shared with OnStar and for what purposes?

OnStar will only collect personal data in order to identify or send mail to your address for your subscribed services.

 

Can I prevent OnStar from using my data?

OnStar will not forward your data to any third parties without your consent.

 

What about OnStar tracking me and knowing where I am?

OnStar does not track you. You are in control of when OnStar uses your location, the privacy button allows you to mask your location at any time. If you change your mind, you can press the privacy button again to reveal your location for OnStar services. Only in the case of an emergency will this be overruled to protect your life.

 

What data is collected?

OnStar only collects data that you share with us to give you your subscribed OnStar services

Customer information - such as name, address, e-mail, security information such as PIN, emergency contacts (in case you want us to contact a loved one if you have an emergency)
Vehicle data - such as odometer, mileage, tyre pressure, oil life, fuel levels, diagnostics,
Vehicle location - to provide destination download, stolen vehicle assistance and emergency services.

 

Can I decide which data is collected?

Yes you can. We will ask you to provide some basic customer information when you register, so we can legally deliver OnStar services. You may wish to share additional data beyond that e.g. emergency contact information directly at registration or later on.

SAFETY.

EMERGENCY

What if I press the red SOS button unintentionally?

Sometimes these things happen, it is no problem. When you are connected to an advisor we will just check if there is anything else we can help with.

 

What happens if I have an accident in a place where there is poor reception or no mobile phone coverage is available?

The larger roof antenna that comes with OnStar, provides a stronger signal compared to your mobile phone, even if you are in an area of poor reception. However, where no coverage is available, OnStar services may not be available.

 

Can I use my own Roadside provider via OnStar?

With OnStar, we provide our customers access to a first-class roadside emergency service, Opel Roadside. We are able to provide them with vehicle details and in certain circumstances your location. We are currently unable to provide this same service with other roadside service providers.

 

How does the Roadside assistance support work?

OnStar provides Roadside assistance support.
If your car is within the Opel Roadside Assistance coverage period and policy terms, they will dispatch a professional breakdown recovery team to your location. If you are outside the Opel Roadside coverage, a charge may be payable to the roadside assistance provider.

 

What kinds of emergencies can OnStar help me with?

OnStar can help you with every imaginable emergency in the vehicle. Whether you have an accident, a medical emergency or you see an accident on the road and you want to alert the emergency services, just press the red SOS button and we can help.

 

Is OnStar only available in emergencies?

No, OnStar can provide many additional features than help outside of an emergency situation. You can contact OnStar via the blue service button in the car or the myOpel App. If you need the address of that new restaurant, want to check what the warning light on your car means, or if you forgot to lock your car, we are there to help you 24/7, 365 days a year.

 

Will OnStar always work?

OnStar services rely on wireless communication networks and satellite positioning systems. The larger roof antenna which comes with OnStar, provides a stronger signal compared to a mobile phone, which helps OnStar to stay better-connected to you and your vehicle – even if you are in an area of poor reception. In exceptional cases, there may be remote areas where OnStar services may not have a signal which will prevent them from working.

STOLEN VEHICLE ASSISTANCE

Who is permitted to activate the ignition block?

Once the vehicle has been reported as stolen, the OnStar advisor can activate the ignition block.

CONNECTIVITY.

WI-FI

How can I connect a Wi-Fi device with the Wi-Fi hotspot?

It is very easy and you can connect just like you would connect to any Wi-Fi network.
First, press the privacy button, then select Wi-Fi settings on the infotainment screen and you will find the Wi-Fi hotspot name and password.
Start a Wi-Fi network search on your mobile device and select your vehicle hotspot when listed. Enter the password when prompted. You can access your Wi-Fi settings in the car or via the app.

 

I already have a 3G/4G subscription on my mobile. Why should I pay for another one?

OnStar Wi-Fi connectivity will provide you with a stronger signal than your mobile due to the large roof antenna on the car, You will not only have a superior experience, you can also tether up to 7 mobile devices in the car, so your passengers will be able to use the Hotspot too.

 

What about data roaming (EU)?

There are no additional costs for data roaming. Please see the country lists in section 'get OnStar' showing where OnStar services and data are available.

SMARTPHONE APP

Which mobile devices is the myOpel/MyVauxhall app available on?

The myOpel App is available for Android and iOS mobile devices.

 

How can I download and install the myOpel/Vauxhall app?

The myOpel/ My Vauxhall app is available to download from the Google Play Store and the Apple AppStore. 

PERSONAL ASSISTANT.

HOTEL BOOKING

What is the pre-requisite to use the service?

The user must be 18 years old must have a credit card.

 

Can the adviser book any hotel?

The adviser can book every hotel that is included in the booking.com database. Other accommodation cannot be booked, but the adviser can download a destination on request.

 

Can the adviser use the credit card information stored in my OnStar account?

No, the credit card information needs to be submitted before the accommodation can be booked.

 

Can the adviser also cancel my reservation?

Yes, the advisor can cancel the reservation. The adviser will then inform you of any cancellation fees.

 

How do I get a confirmation for my booking or cancellation?

The adviser will send you a confirmation e-mail from booking.com. If cancelling you will also receive one from OnStar. On request the adviser can send the address of your hotel to your embedded sat-nav.

FIND PARKING

What parking locations does the service offer?

The service offers garage parking and street parking, if available. In general, the service can provide information about parking spaces available in the Parkopedia database.

 

Can the adviser also book a parking spot for me?

No, the adviser can only look for parking spaces and provide information about prices, opening hours or if free spaces are available. On request the adviser can send the address to your embedded sat-nav.

 

What is the difference between the new parking service and the one that already exists via the POI search?

Your adviser will use the new parking service Parkopedia. This database provides additional information such as prices, opening hours, special features or free space if available.

DIAGNOSTICS

I can see a warning light in my vehicle. Can OnStar help me understand what it means and advise appropriate actions?

Yes. You may press the Service Button at any time and an OnStar Adviser can run a thorough diagnostic check of your vehicle's key systems, even while driving.

DESTINATION DOWNLOAD

My Opel vehicle is not equipped with an original navigation system, can I still use OnStar Destination Download?

No. The Destination Download feature requires a factory-installed navigation system, and the relevant map data.

 

How does it work?

Press the service button to request your POI or address. The adviser sends the address to your factory installed Navi system. After the adviser ends the call, the address is visible on the Navi system. Select the address and the navigation system will provide the route.