Overview & Benefits
SAFE
  • Automatic Crash Response
  • 24H Emergency Call Service
  • Stohlen Vehicle Assistance
  • Roadside Assistance
 
CONNECTED
  • Wi-Fi
  • Smartphone App
 
CARED FOR
  • Hotel Booking
  • Find Parking
  • Vehicle Diagnostics
  • Destination Download
 
PRIVACY
CUSTOMER REVIEW
HOW TO GET ONSTAR?

SAFE

  • Automatic Crash Response
  • 24H Emergency Call Service
  • Stohlen Vehicle Assistance
  • Roadside Assistance

CONNECTED

  • Wi-Fi
  • Smartphone App

CARED FOR

  • Hotel Booking
  • Find Parking
  • Vehicle Diagnostics
  • Destination Download

Privacy

Customer Review

How To Get OnStar?

Customer Review:

This is how OnStar helped me:

“15 minutes and I got my stolen car back”
“Without OnStar, I wouldn't be here today to tell this story!”
“A magnificent, great service that you provide”
“Having that guardian angel there (…) is absolutely fantastic”

OnStar Services.

Emergency.

IMMEDIATE ASSISTANCE.

Driving with peace-of-mind: OnStar is with you in case you have an accident. Even if you are not able to call for help.

 

Immediate Crash Assistance: OnStar Can Save Your Life

 

  • Crash Assistance: As soon as your airbag is deployed, the Automatic Crash Response is activated. All important vehicle data is immediately sent to the OnStar centre: location, direction of travel and even the severity of the accident.1
  • We talk to you: Specially trained OnStar advisers will speak with you via your hands-free speakerphone – even if you are abroad, the call will be in your chosen language.2
  • Every second counts: As soon as we have received all information, and it is clear that you need help, an OnStar adviser will notify the emergency services immediately.1

 


1OnStar Services require activation and are subject to mobile network and GPS coverage and availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Terms and conditions apply.

2To answer your call as quickly as possible, in exceptional circumstances you may be initially connected to an English-speaking adviser.
 

READ MORE SHOW LESS

EMERGENCY CALL SERVICE AROUND THE CLOCK.

Dizziness, fainting, palpitations: if you, one of your passengers, or a passer-by needs medical assistance we are there for you.

 

Emergency Call Service around the Clock

 

Are you, your passenger, or a passer-by in need of immediate medical assistance? Just press the SOS button and an OnStar adviser will assist you.

 

Your OnStar adviser will use GPS to provide your exact location to the emergency medical services, who will head for your location as quickly as possible.1

 

1OnStar Services require activation and are subject to mobile network and GPS coverage and availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.

READ MORE SHOW LESS

STOLEN VEHICLE ASSISTANCE. WE'LL HELP GET IT BACK.

Has your car been stolen? We can help the police find your car. Keep hot on the thieves’ heels with OnStar.

 

Stolen Vehicle Assistance. We'll Help Get It Back

 

If your car is no longer where you left it – presumably it has been stolen. OnStar1 can help the police to find your car.

 

All you have to do: report the theft to the police. Your OnStar adviser can then assist the police to search for your car.

 

  • OnStar locates your Opel via GPS and follows its route. Thus, the police know where your car is located.
  • Your OnStar advisor can permanently disable the ignition of your car once the engine has been switched off. This means the thief cannot drive any further.

 

1OnStar Services require activation and are subject to mobile network and GPS coverage and availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.

READ MORE SHOW LESS

BREAKDOWN? ONSTAR!

Did your car breakdown on the roadside at night – is your mobile phone's battery flat? Just press the OnStar Service Button to connect to Opel Roadside Assistance.

 

Did you breakdown in an unknown area? Have weak mobile phone reception? Perhaps your phone battery is dead? Press the OnStar Service Button to contact an adviser.1 The adviser will log your problem and support you in getting help. OnStar will contact Opel Roadside Assistance and they will dispatch a professional breakdown recovery team to your location.2

 

1OnStar Services require activation and are subject to mobile network coverage and GPS availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.

 

2OnStar will direct a professional breakdown recovery team to your location. If your car is within the Opel New Vehicle Roadside Assistance coverage period, OnStar will connect you with Opel roadside assistance services, who will send help free of charge, subject to the Opel roadside assistance terms and conditions.

 

If you keep your OnStar account active without interruption, Opel offers you a Roadside Assistance service extension for up to 5 years from 1st vehicle registration date. If your vehicle is outside the coverage of the Opel New Vehicle Roadside Assistance service, the provider of the breakdown recovery service may apply charges for the services provided.

READ MORE SHOW LESS

Connected.

A WI-FI HOTSPOT FOR THE WHOLE FAMILY.

Fast internet is a part of our lives – so why not have it on board as well? You will be amazed at how much more comfortable travelling with a powerful Wi-Fi Hotspot is.

 

Internet on Board. A Wi-Fi Hotspot for the Whole Family1

 

Always connected1: with the Wi-Fi Hotspot your passengers can surf the internet – even on the road!

 

  • Conveniently go online while driving with up to seven devices: smartphones, laptops and tablets.
  • Enjoy a fast and stable high-speed internet connection on your journey.
  • The extra-powerful OnStar roof antenna ensures the best possible connection to high-speed internet services at any time.

 

For your Wi-Fi Hotspot you will get a free data trial period of 3 months or 3 GB (whatever comes first). After the trial, you can purchase Wi-Fi Hotspot data packages separately1. Click here for more information.

 

1Wi-Fi is available only when OnStar is activated. WiFi data connection not supplied by OnStar. Mobile network operator terms and conditions apply. Free trial period starts with first registration or delivery from the Opel dealer, whatever comes first, independent of customer activation. Charges apply after free trial period. Coverage and availability vary by location and conditions.

READ MORE SHOW LESS

EVERYTHING UNDER CONTROL - THE SMARTPHONE APP.

How far can I go before I need to fill up? Are the tyre pressures okay? Where did I park my car? Find out with your smartphone before you even step out of the front door.

 

Everything Under Control - the Smartphone App

 

With the cutting-edge myOpel app for On-Star, ease of use reaches a new dimension. And it's fun, too.1

 

  • Call up important vehicle information such as tyre pressures, oil life and fuel level on your mobile phone – whenever you want to.
  • Have you forgotten to lock your car? No problem! You can lock and unlock the doors of your car via your smartphone.2
  • Have you forgotten where you parked? Find your vehicle online.
  • Turn on the lights and horn: You will be able to hear and see where you parked.
  • Locate your destination conveniently on your smartphone and send the address to the built-in Opel navigation system.3

 

To get all the OnStar mobile services, just download and install the myOpel app from the Google Play Store for Android mobile devices or the App Store for Apple iOS devices.

 

If you do not have your smartphone with the myOpel app for OnStar ready at hand, one call to the OnStar service is enough. After checking your security PIN, the OnStar adviser is able to locate your vehicle and can lock and unlock it remotely. This also works if you have locked yourself out of your own car by mistake.

 

1The myOpel App features require an active OnStar account and is subject to mobile network coverage and availability. Terms and conditions apply. Some features may not be available for certain carlines, trim levels or OnStar packages. Click here for more information. Terms and conditions apply.


2Remote Door Lock/Unlock is not available for Meriva. Click here for more information.


3An embedded Opel navigation unit and map data are requirements for Destination Download.

 

READ MORE SHOW LESS

Personal Assistant.

HANDS-FREE HOTEL BOOKING.

Change of plans? Too tired to keep driving? Let our advisers take care of your hotel booking1 en route. Just press the blue service button.

 

Who wouldn’t want a personal assistant? With OnStar, whenever you need to find a hotel room in a new place, our advisers are happy to help1:

 

  • Our advisers can search, compare, and book a hotel room for you (powered by booking.com).
  • All you need to do: Verbally confirm your preferred room and provide your credit card details.
  • OnStar advisers can even download the address of the hotel onto your built-in sat-nav.
  • Need to change your reservation? No problem! Just provide the adviser with the trip number and your email address and the advisor will take care of the rest

 

1An OnStar adviser can help you to book a hotel room using booking.com. If you use this service, the terms of your hotel booking and the details you provide to the OnStar adviser will be sent directly to booking.com. These will be subject to the booking.com user terms and privacy statement which can be found here, as well as the applicable terms and conditions for your hotel. You will receive a booking confirmation email from booking.com. If you do not wish for booking.com to receive your personal information, then you should not use this service.

 

Please note that OnStar assists you in making a booking and is not responsible for the services provided by booking.com or the applicable hotel. E-mail address and valid credit card are required.

READ MORE SHOW LESS

ALWAYS FIND PARKING.

No more wandering around the city to find a free parking space! At the touch of a button, our advisors can find a parking spot for you.

 

Our OnStar advisers are happy to find a parking space for you and inform you on real-time availability, opening times and parking prices (via Parkopedia).1 If you wish, they can also download the address onto your satnav.

 

1Via Parkopedia.com - Only available for car parks listed in Parkopedia.com - Availability applies only at the time of contact with OnStar.

READ MORE SHOW LESS

NO UNPLEASANT SURPRISES. VEHICLE DIAGNOSTICS.

You're not inside your car engine – but OnStar is!

If a warning light in the cockpit comes on or something just does not feel right, ask OnStar.

 

No Unpleasant Surprises - Vehicle Diagnostics

 

With systematic Vehicle Diagnostics you know what your vehicle's status is at all times so you're able to react quickly to any issues.

 

  • You can stay informed about your car's health with real time diagnostic alerts. If OnStar detects something is wrong, for example if one of your tyres is flat, it will automatically notify you – whether you are in the car or not. OnStar also sends you a monthly email. It includes vital current operating data of your vehicle – from the oil life up to the tyre pressures – so you have all the relevant information to hand.
  • Did a warning light in the dash light up? Just press the service button to talk to your OnStar adviser. With the aid of the On-Demand Diagnostics an OnStar adviser can determine, if there is a problem and how severe it is.
  • Do you really need to visit a dealer? OnStar makes it clear whether it is really necessary: Your OnStar adviser sends the address of the next Opel service partner directly to your built-in Opel navigation system.2

 

 

1OnStar Services require activation and are subject to mobile network and GPS coverage and availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.

 2An embedded Opel navigation unit and map data are requirements for Destination Download.

 

READ MORE SHOW LESS

STRAIGHT TO THE POINT - DESTINATION DOWNLOAD.

Are you searching for a specific restaurant or the nearest petrol station? No problem: With Destination Download1 you are always one step ahead.

 

Straight to the Point - Destination Download

 

  • Where do you want to go? Press the service button and tell us. Your OnStar adviser will search for the address of your desired destination and will send it to your built-in Opel navigation system. You just have to sit back and start driving.
  • Spare your time and nerves: OnStar’s Destination Download makes it easy for you to change your destination while driving.

 

1An embedded Opel navigation unit and map data are requirements for Destination Download. OnStar services require activation and are subject to mobile network and GPS coverage and availability. Charges apply after the free trial period.

 

The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.

READ MORE SHOW LESS

Privacy.

HOW ONSTAR PROTECTS YOUR PRIVACY.

One person alone decides what OnStar can and can't do: YOU.
 
Your Privacy. Your Call.
 
  • Protect your privacy – at the push of a button. Nothing is possible at OnStar without your okay.
  • For your safety, you select a PIN when you set up your account. If you would like to use the Remote Door Unlock1 or Stolen Vehicle Assistance, the OnStar advisor will ask for it. This makes it clear that only you have access to your car.
  • If you keep the Privacy Button in your car pushed for approximately five seconds, you can mask your car’s location at any time. If you change your mind, press the Privacy Button for five seconds again to reveal your location. The only exception: a real emergency.2
  • Your privacy is important to us: We will never pass on your personal data without your consent. Your information will only be disclosed to OnStar and GM Holdings LLC (USA), its affiliate companies (e.g. Opel Automobile GmbH), your selected/preferred dealers, companies involved in providing or carrying out the OnStar services and, at your request, to other service companies.

 

1Click here for more information about carline exceptions

 

2In events such as a crash or if your vehicle is stolen.

READ MORE SHOW LESS

WHAT THE MEDIA SAYS ABOUT ONSTAR:

Business Car
'There are duty of care, convenience and organisational benefits all wrapped up in a proven package, and it's a development that genuinely moves the industry forward.' 
READ ARTICLE
Auto Moto
Opel OnStar , the new personal connectivity and service assistant has won the first ever 'Award de l'innovation' presented by French automotive magazine 'Auto Moto'. The personal guardian angel won the 'Technology' category beating stiff competition from Audi to Volvo. 
READ ARTICLE
Ponle Freno
Opel OnStar Wins Spanish Award for Innovation in Road Safety: 'OnStar is the perfect complement to optimium vehicle protection in real accidents.' 
READ ARTICLE

HOW TO CONNECT ONSTAR.