STOLEN VEHICLE ASSISTANCE
Who is permitted to activate the ignition block?
Once the vehicle has been reported as stolen, the OnStar advisor can activate the ignition block.
What is the pre-requisite to use the service?
The user must be 18 years old must have a credit card.
Can the adviser book any hotel?
The adviser can book every hotel that is included in the booking.com database. Other accommodation cannot be booked, but the adviser can download a destination on request.
Can the adviser use the credit card information stored in my OnStar account?
No, the credit card information needs to be submitted before the accommodation can be booked.
Can the adviser also cancel my reservation?
Yes, the advisor can cancel the reservation. The adviser will then inform you of any cancellation fees.
How do I get a confirmation for my booking or cancellation?
The adviser will send you a confirmation e-mail from booking.com. If cancelling you will also receive one from OnStar. On request the adviser can send the address of your hotel to your embedded sat-nav.
What parking locations does the service offer?
The service offers garage parking and street parking, if available. In general, the service can provide information about parking spaces available in the Parkopedia database.
Can the adviser also book a parking spot for me?
No, the adviser can only look for parking spaces and provide information about prices, opening hours or if free spaces are available. On request the adviser can send the address to your embedded sat-nav.
What is the difference between the new parking service and the one that already exists via the POI search?
Your adviser will use the new parking service Parkopedia. This database provides additional information such as prices, opening hours, special features or free space if available.