FAQ

FAQ.

Opel Connect FAQ.

GENERAL ISSUES

What is Opel Connect?
Opel Connect is a new way to stay connected and secure on the road. Smart technology systems always there to help and related services offering security and innovation coming in 2019 to keep you safe and make every trip exciting and efficient.

What services are available with Opel Connect?
The Emergency and Breakdown call are the first functions of the new Opel Connect service and are expected to be available in the Grandland X, Crossland X, Combo, Vivaro and Zafira Life from May 2019.

Vehicles featuring the Emergency and Breakdown Call function are equipped with a red SOS and a black service button.

In the event of an accident, an Emergency Call is triggered automatically with the activation of the airbags and seat belt pre-tensioners. An Emergency Call can also be triggered manually by pressing the red SOS button. The Breakdown Call can only be triggered manually by pressing the black service button.

In more detail, the e-call includes the following features:
Automatic Crash Notification (“ACN") provides assistance when an accident occurs and an airbag deploys. In this event, an ACN signal containing customer and location information will automatically transmit to the 112 operator.

The vehicle occupants can request emergency assistance by pressing the red SOS button in the vehicle. This action transmits the vehicle information and location to the 112 operator, who will assist in coordinating the dispatch of the appropriate Emergency Services.

The ACN always includes a position request (PRQ) and the correct set of Set of Vehicle Data for an emergency call to be automatically transmitted to the 112 operator: this enables the operator to identify the exact location and correct data for the vehicle and therefore provide the local Emergency Services with the correct information.

In more detail, the Breakdown Call includes the following features:
Vehicle occupants can request Roadside Assistance (RSA) by pressing the Black Service Button in the vehicle. This action opens a call with the contracted Roadside Assistance provider and automatically transmits the correct Set of Veicle Data to them to assist with the diagnostic assessment or recovery of the vehicle .

It also includes the vehicle location information which enables the Roadside Assistance provider to locate the vehicle and get there as soon as possible.

More services such as Connected Navigation or Vehicle Status & Information are expected to be available from October 2019. As soon as further services become live, Opel Ireland will inform you respectively on [please proivide the link]. Can we have this link please?

EMERGENCY CALL

In what kinds of emergencies can I press the SOS button?
The Emergency Call function can help you with every imaginable emergency or life-threatening situation in the vehicle. Whether it's due to an accident, a medical emergency or you have witnessed an accident and wish to alert the emergency services, just press the red SOS button and you will be put straight through to the local 112 Operator.


What if I press the red SOS button unintentionally?

Sometimes these things happen, it's not a problem. If you pressed the button unintentionally, you can press just press it a second time to hang up the call. Alternatively, you can explain things to the 112 operator.


Is the Emergency Call function available in all EU countries?

Yes, the Emergency Call function is available in all EU countries including the UK, Switzerland, Liechtenstein, Norway and Iceland.


In which language will the 112 Operator agent talk to me when an emergency call is triggered?

The Emergency Call is routed to the nearest 112 operator to the incident. The operatort will answer in the local language.


What happens if I cannot talk to the 112 Operator or they do not understand me?
In this instance, if none of the passengers are able to speak, for instance due to injuries , the ‘Minimum Set of Data’ is automatically sent, and the emergency services will be sent the position of the vehicle. If you are driving in a foreign country then the agent may be able to speak to you in English but this may not always be possible.


Can I use the red SOS button also for other purposes, e. g. when I need an advice or an information?
No, this is only for emergency situations like accidents, medical emergencies or life-threatening situations. Using the red SOS button for other purposes is considered as misuse and can be penalised.

BREAKDOWN CALL AND ROADSIDE  ASSISTANCE

What happens if I press the black service button (beside the red SOS button)?
If you purchased your car in a country where Opel offers a Roadside Assistance, this button will connect you to the local provider of this service.
At the same time an SMS with a set of data is sent to the provider. This is essential for the Roadside Assistance provider to send effective help.
In all other countries this button has no function until breakdown call with access to Roadside Assistance is activated.

How does the Roadside Assistance work?

When you press the black service button, you will be connected to the Roadside Assistance Centre of the country your vehicle was first registered in, i.e. Ireland. If a problem occurs outside the Irish Republic, the Opel Ireland provider will organise help with the local country Roadside Assistance provider.

In what kinds of situations can I press the black service button?
You can use the Breakdown Call in case of a vehicle malfunction.  A breakdown also applies to damages caused by accidents, loss of battery power and broken keys.

A breakdown does not refer to items such as general product recall, routine or other service checks, inspections, or the installation of accessories. Theft, fire, glass breakage, lost keys, lock out, wrong fuel, fuel shortage, AdBlue shortage and trailer defects are not considered as a breakdown either.

Can I use the black service button also for other purposes, e. g. when I need an advice or an information?
A: No, you can use the black service button only in case of a breakdown.

TECHNICAL ISSUES AND OPERATION

How is the Emergency Call triggered automatically?
The Emergency Call is automatically triggered in case of vehicle accident. With the activation of the airbags or seat belt pre-tensioners connection is directly and immediately (24/7) established with the 112 operator.

Can I trigger an Emergency Call manually?
An Emergency Call can also be manually triggered by a long press on the red SOS button. It can be used iif you need help after an accident or if you witness an accident that requires support.

What happens if I have an accident or a breakdown in a place where there is poor reception or no mobile phone coverage is available?

If the Emergency Call cannot be triggered due to a signal problem, the system is equipped with an automatic re-try function. However, in areas where no coverage is available, the Emergency or Breakdown Call function may not be available.


Will the Emergency or Breakdown call function always work?

The Emergency and the Breakdown Call functions rely on wireless communication networks and satellite positioning systems. In some cases, there may be remote areas where the Emergency or Breakdown Call function may not have a signal which will prevent it from working.


Does the Emergency Call function work in a parked car with ignition off?

Yes you can trigger an Emergency or the Breakdown Call functions respectively by pressing the red SOS or black service button when the ignition is off.  The automatic emergency call is triggered if the airbags and seatbelt pre-tensioners are activated but will only work with ignition on.


Do I have to pair a mobile device for the Emergency or Breakdown Call function or buy an extra SIM card?

No, the car is already equipped with a SIM card for the Emergency and Breakdown Call functions. You do not need to pair a mobile phone.

DATA PRIVACY

What (personal) data is shared when the Emergency Call is triggered and for what purposes?
When activated, the in-vehicle Emergency Call system immediately establishes connection with a 112 operator service
If one of the vehicle occupants is not able to speak, due to injuries for instance, a ‘Minimum Set of Data’ is sent, which includes the exact location of the vehicle, the triggering mode (automatic or manual), the vehicle identification number, the vehicle type, propulsion storage type, a timestamp, as well as the driving direction. This information is essential to ensure that the respective Emergency Service response teams reach the incident as soon as possible. Personal data such as name or address of the car's owner is not included.


What (personal) data is shared when the Breakdown Call is triggered and for what purposes?
When the black service button is pressed, a phone call to the Roadside Assistance provider is triggered. At the same time, an SMS with the vehicle location and a set of vehicle data is also sent . This is essential for the Roadside Assistance team to provide effective help.


Can I prevent data from being sent?
Whether the call is triggered automatically or manually, the data is submitted automatically to the 112 operator or Roadside Assistance provider respectively.


Whether the call is triggered automatically or manually, the data is submitted automatically to the 112 operator or Roadside Assistance provider respectively. You can configure privacy settings of the b-Call service in your vehicle. This will impact the set of data submitted in case a b-Call is triggered.  This will either suppress the submission of the geolocation or the complete set of data for the b-Call. The configuration of the privacy settings of the b-Call are fully explained in your vehicle's owner's manual. These Vehicle Settings for the b-Call may not be available in all geographic areas.



What data is sent?
In the case of an the Emergency Call a ‘Minimum Set of Data’, which has been standardised by a European Committee, is sent This includes the exact location of the incient, the triggering mode (automatic or manual), the vehicle identification number, the vehicle type, propulsion storage type, a timestamp, as well as the driving direction. This is important especially on a motorway with separate driving lanes. In addition, in the case of a breakdown call, information about the vehicle is also sent. This type of information is essential for the Roadside Assistance team to provide effective help.

 
Can I decide what data is sent?
No, you cannot decide about the minimum set of data for the Emergency Call as this legally approved and standardised. When the Emergency or Breakdown Call is triggered, the set of data is automatically sent as determined for both cases. Other than these two sets of data, there is no additional or personal information sent.

PURCHASE AND COST

How do I get the Opel  Connect Emergency and Breakdown Call function?
You can purchase Opel Connect Emergency and Breakdown Call function with your vehicle. This is available as an option.


Can I have the Emergency or Breakdown Call function in my current car?

The Emergency and Breakdown Call function is planned to be available in the Crossland X, Grandland X, Combo, Vivaro and Zafira Life from May 2019 and will be available in all future carlines. The SOS emergency service in current vehicles are part of the OnStar service pack. All OnStar services will end Dec. 31, 2020.


Will I be charged for the Emergency or Breakdown Calls?
No additional payment for the Emergency or Breakdown Call is required. The cost for the phone call in case of emergency or breakdown is already covered in all countries where the service is provided.


Who pays for the Roadside Assistance?
If your car is within the Opel Roadside Assistance coverage period and policy terms, the advisor will dispatch a professional breakdown recovery team to your location free of charge. If you are outside the Opel Roadside Assistance coverage, a charge may be payable to the Roadside Assistance provider.
In either case, the phone call to the assistance centre will not be chargable.


Why is the Emergency Call function offered as an option? I have read that vehicles must feature Emergency Call as of April 2018.
The new EU regulation mandates the Emergency Call for newly type approved vehicles after March 2018. If the type approval of your vehicle has been carried out before March 2018, then the Emergency Call function is not legally required.


How much does the Emergency or Breakdown Call function cost?

The payment of the Emergency and Breakdown Call function is covered by the option price at the time of your vehicle purchase. No additional payment for the Emergency and Breakdown Call function is required.

GET STARTED - ONBOARDING

How do I get started and activate the Emergency and Breakdown Call functions for my vehicle?
With the vehicle purchase you need to accept Terms & Conditions and the Privacy Statement with your signature. As soon as your car is handed over, the Emergency and Breakdown Call function is available and can be used, no more activity is required.


Do I have to register to get the Emergency or Breakdown Call function?

No, you do not need to register for the Emergency or Breakdown Call function. Once you have purchased the vehicle, all you need to do is accept the Terms & Conditions and the Privacy Statement by providing your signature.