FAQ

OpelConnect FAQ.

GENERAL

What is OpelConnect?

OpelConnect is a new way to stay connected and secure on the road. Smart technology systems always there to help and related services offering security and innovation.  Opel Connect provides peace of mind and carefree mobility to the driver’s convenience. Opel enables you to drive smart by advising on traffic situation as well as driving data or route information. Opel Connect keeps you safe and make every trip exciting and efficient.

 

What services are available with OpelConnect?                

The emergency and breakdown call are already available. More services such as Live Navigation, Vehicle Status & Information or Remote Functions to come. Service availability and scope differ by country and vehicle. For more details please see www.opel.ie.

 

Which cars have OpelConnect?                

OpelConnect is available on the Grandland X, Crossland X, Combo and Vivaro and Zafira Life since May/June 2019 and for all future carlines e. g. the new Corsa. 

 

Are all services available on all cars?

The service availability and scope differ by country and vehicle. As soon as you have opened the account and logged in Opel Store, you can add the VIN of your vehicle and get an information which services will be available for your car.

 

Can I have OpelConnect in my current car?

Opel cannot be retrofitted to already produced cars but must be equipped in the factory.

GETTING STARTED

How do I get started and use OpelConnect?              

When you purchase a vehicle equipped with OpelConnect, you need to register and activate your services. Based on the pre-registration by your dealer, you will receive an email from Opel - simply click on the link to complete the activation process. You can also access myOpel via a direct link on my.opel.ie and open an account there. Alternative you can open your account via myOpel app or directly in the Opel Connect Store connect.opel.ie.

 

Do I have to register to use the Opel Connect services?

With exception of emergency and breakdown call you need to register before using the connected services such as Live Navigation. Emergency and breakdown call are already activated with the hand-over of your vehicle. Terms and conditions apply.

 

How do I access my account?

Once your account is set up, you will be able to log-in and access your account via myOpel web, myOpel app or Opel Connect Store.

 

I have changed my e-mail address. How can I change my e-mail address in my account?

You can change your e-mail address in myOpel web, myOpel app or Opel Connect store account. Log-in with your current e-mail address and password, then go to "my account" and change your data. The new e-mail address will be automatically updated for all three interfaces myOpel web, myOpel web and Opel Connect store.

OPELCONNECT STORE

What is the OpelConnect Store?

The OpelConnect Store is the dedicated website for the Opel connected services. Here you will get information about the service offer including prices and be able to manage all connected service related issues (e. g. registration, service activation and purchase). The OpelConnect Store can be directly accessed or via myOpel web or myOpel app.

 

How can I activate my services?

For activation of the services go to the Opel Connect Store connect.opel.ie and log in your account. In case you have not created an account before, you can open your account in the store or register here myopel.ie. A detailed description how to open an account, activate and purchase services you can find here.

 

Do all services have to be activated in the Opel Store?

All services have to be activated in the Opel Store with two exceptions: emergency and breakdown call, they will be automatically activated by default. The emergency call is designed to send data to the rescue services solely in case of an emergency. The breakdown call can be triggered only manually in the vehicle, it is solely your decision to use or not. For the b-call you can adapt the privacy settings and decide which data is sent in case a call is triggered.

 

How can I cancel a service?

If you want to cancel a service, please contact the customer care center. You will find the contact details at the end of the FAQ section. The advisor will open a ticket and handle your request respectively. Please be aware in case you have purchased the service, your credit card will be charged after 15 days. Within this period the customer care center can undo the purchase. After 15 days a refund is not possible anymore. Please note, that deleting the vehicle from your profile does not cause the cancellation of the service.

 

Can I add more than one vehicle to my Opel Store account? 

Yes, you can add up to 10 vehicles to your account. Go to my account and enter the VIN number in the dedicated section. The new vehicle will be automatically added to your account.

 

How can I delete my account in the Opel Store?

If you would like to delete or change your information, please log in to Opel Connect Store with the e-mail address and password specified in your registration. You can then delete specific information from your profile under “my account”. Please note that by deleting your Opel Connect account you will also delete your myOpel web and myOpel app account.

PRICING

How do I get OpelConnect?                        

OpelConnect is available as an option but also standardized with navigation and electric vehicles. Please refer to the pricelist or vehicle configurator for more details.

 

Do I have to pay for OpelConnect services?

With OpelConnect you have services included for 10 years and the ability to buy services according your demand and availability. Services which are included and without any further payment are for example e-call, b-call, Vehicle Status & Information, Remote services, Trip & Drive Management. Live Navigation is included for 3 years free of charge. A service requiring additional payment is for example Road Safety Alerts (note: Service Road Safety Alerts is not available in Ireland)

 

How do I buy services?

You can buy services in the Opel Connect Store. Please log in with your name and password you have created and if not done before, add your vehicle to your profile by entering the VIN number. You will see all services offered for your individual car and you can decide to activate or purchase services online. When you decide to buy a service, you are asked for your credit card details for payment. After the purchase you will see the service added to your profile.

 

DATA PRIVACY

 With whom is OpelConnect sharing your personal data and for what purposes?         

OpelConnect discloses your personal data for purposes and recipients listed in the privacy policy https://connect.opel.ie/legal/privacy-policy

 

Does the vehicle send location data?              

Your location is needed to provide you the services. With configuring the privacy settings you can mask your location at any time or suppress the submission of data (except emergency call). If you change your mind, you can adapt the privacy settings again to reveal your location for OpelConnect services. Only in the case of an emergency will this be overruled to protect your life.

 

What personal data is collected?                 

For registration you have to enter your name, your e-mail address and you must create a password. For the service activation you need to enter the VIN number of your vehicle. When your dealer performs the pre-registration for you, he will also capture your address and phone number.

 

Can I decide which data is collected?         

Your name, e-mail address, password and VIN number are the minimum required data to open an account and activate the connected services. Emergency and breakdown call do not require an account, they are available with your signature of the terms and conditions with the vehicle purchase.

 

How can I change the privacy settings?

When your car is not equipped with a navigation system, you can change the privacy settings in the car by pressing the black service button and the SOS button simultaneously for less than 1 second. For the majority of the vehicles with a navigation system, you can change privacy in the settings menu. Exceptions are Crossland X and Grandland X with combustion engine and not activated Live Navigation.  In these cars the privacy setting cannot be changed via service menu, please apply the simultaneous press of black service button and SOS button.

EMERGENCY CALL

How is the emergency call triggered automatically?      

The emergency call is automatically triggered in case of an accident of the vehicle. With the activation of the airbags or seat belt pre-tensioners a 112-voice connection is directly and immediately (247) established with the relevant Emergency Service Operator.

 

Can I trigger an emergency call manually?

An emergency call can also be manually triggered by a long press on the red SOS button. It can be used in case you have an accident and you need help or if you see an accident that requires support.

 

Where does the emergency call function connect me to? 

The emergency call is always routed to the nearest, local emergency center Public Safety Answering Point. They will contact the relevant rescue forces or department according to the nature of your emergency.

 

What data is sent from my vehicle?

For the emergency call a ‘Minimum Set of Data’ which has been standardized by a European Committee of Standardization is sent, which includes the exact location of the crash site, the triggering mode (automatic or manual), the vehicle identification number, the vehicle type, propulsion storage type, a timestamp, as well as the driving direction. This is important especially on motorways with separated drive lanes.

 

How will the data sent by the vehicle be used?                       

The data will be used by rescue forces in case of emergency or life-threatening situation or by the recovery team in case of a technical malfunction to help efficiently and as fast as possible.

 

In what kinds of emergencies can I press the SOS button?                              

The emergency call function can help you with every imaginable emergency or life-threatening situation in the vehicle. Whether you have an accident, a medical emergency or you see an accident on the road and you want to alert the emergency services, just press the red SOS button for more than 2 seconds whenever you would dial the 112 via phone and you will be put through to the local 112 Emergency Service Operator.

 

What if I press the red SOS button unintentionally?              

Sometimes these things happen, it is no problem. If you pressed the button unintentionally, you can press it directly a second time to hang up the call, otherwise you are connected and can explain to the Emergency Service Operator.

 

What happens if I cannot talk to the Emergency Service Operator or if he does not understand me?  

The emergency call is routed to the nearest emergency center. The Emergency Service Operator agent will talk in the local language. In any case, when no passenger is able to speak for instance due to injuries or cannot be understood, the ‘Minimum Set of Data’ is sent, and the rescue forces will be sent to the position of the vehicle. In case the agent does not speak your language you can try to speak in English.

 

Will the emergency call function always work?                        

The emergency and the breakdown call function relies on wireless communication networks and satellite positioning systems. In some cases, there may be remote areas where the emergency or breakdown call function may not have a signal which will prevent it from working.

 

Do I have to pair a mobile device for the emergency call function or buy an extra SIM card?                  

No, the car is already equipped with a SIM card for the emergency and breakdown call function. To additionally pair a mobile phone is not needed.

 

Does the emergency call function works in a parked car with ignition off?                         

You can trigger an emergency call by pressing the red SOS button in the car and the breakdown call respectively by pressing the black service button. This is also possible when the ignition is off. The automatic emergency call is triggered in case of the activation of the airbags and seatbelt pre-tensioners. This automatic call only works with ignition on.

 

Can I use the red SOS button also for other purposes, e. g. when I need an advice or an information?

No, this is only for emergency situations like accidents, medical emergencies or life-threatening situations. Using the red SOS button for other purposes is considered as misuse and can be penalized.

BREAKDOWN CALL

How does the breakdown call work?            

When you press the black service button (beside the red SOS button) for more than 2 seconds, you will be connected to the assistance center of the country your vehicle was first registered (home country). If the assistance case happens not in your home country, your home country assistance provider will organize help with the assistance provider next to your location.

 

What data is sent from my vehicle?

Like for the emergency call a ‘Minimum Set of Data’ which has been standardized by a European Committee of Standardization is sent, which includes the exact location of the crash site, the vehicle identification number, the vehicle type, propulsion storage type, a timestamp, as well as the driving direction. This is important especially on motorways with separated drive lanes. For the breakdown call also additional information about the vehicle is sent, that is valuable for the recovery team to help efficiently.

 

Can I decide what data is sent by the vehicle?      

You can adapt the privacy settings in your car. Dependent on the infotainment equipment you can suppress the geolocation or the complete set of data for the breakdown call.

 

In what kinds of situations can I press the black service button?                

You can use the breakdown call in case of a vehicle malfunction which is caused by a fault in mechanical parts or electrical equipment.  A breakdown also applies to damages caused by accidents, loss of battery power and broken keys. 

 

Can I use the black service button also for other purposes, which are not related to a breakdown?

You can use the black service button only in case of a breakdown. No other services will be available via the breakdown assistance center.

 

Will the breakdown call function always work?                   

The emergency and the breakdown call function relies on wireless communication networks and satellite positioning systems. In some cases, there may be remote areas where the emergency or breakdown call function may not have a signal which will prevent it from working.

 

Do I have to pair a mobile device for the breakdown call function or buy an extra SIM card?                                   

No, the car is already equipped with a SIM card for the emergency and breakdown call function. To additionally pair a mobile phone is not needed.

 

Who pays for roadside assistance?                           

If your car is within the Opel Roadside Assistance coverage period and policy terms, the advisor will dispatch a professional breakdown recovery team to your location free of charge Please see vehicles service booklet for detailed description of services included in your car. If your vehicle is outside the Opel Roadside Assistance coverage period or in case services not covered by the Opel Roadside Assistance program, a charge may be payable by the customer to the Roadside Assistance provider.

In any case, the phone call to the assistance center is without a payment for you.

MYOPEL APP

Which mobile devices is the myOpel app available on?      

The myOpel app is available for Android and iOS mobile devices.

 

How can I download and install the myOpel app?                              

The myOpel app is available to download from the Google Play Store and the Apple App Store

 

Which information is shown in myOpel app about my vehicle?

As soon as the mobile phone is connected via Bluetooth with the car and the myOpel app is downloaded you are informed about mileage, fuel levels and average fuel consumption. You will also receive a reminder when your next maintenance is due and you get a notification in case a technical issue with your vehicle is detected.

 

Which information is shown in myOpel app about my routes?

The myOpel app with provide a timestamping of your trips for departure, arrival and duration, trip details such as distance, average speed or fuel consumption, the last vehicle position, geolocation of departure and arrival addresses. In addition the app provides a guide-to-car and last mile guidance.

VEHICLE STATUS & INFORMATION

What is the benefit of the service Vehicle Status & Information?                        

Vehicle Status and Information monitors the key systems of the vehicle, provide basic information via myOpel app on the connected smart phone. In addition when the service is activated via OpelConnect store a diagnostic report is distributed to the preferred dealer to discover possible irregularities before they become a problem. This includes also the information when a certain service mileage is approaching. In that case you will also receive a reminder via myOpel app.

 

The mileage and fuel levels is not shown correctly? Why is this the case?                           

The vehicle automatically submits the information to the smartphone and myOpel app actually being in the car. In case you share the car with other persons, the latest status is always on the smartphone and myOpel app of the last driver. 

 

Why was I not contacted by my Opel dealer or informed by myOpel app, although an alert was detected by my vehicle?            

For an alert to be transmitted to your preferred Opel dealer or to your myOpel App account, make sure that the following prerequisites are in place:

  • your Vehicle Status & Information contract is correctly activated
  • you have selected a preferred service dealer in your myOpel account (only required for transmission to dealer)
  • the privacy mode in your vehicle is turned off to enable data share
  • vehicle has been running for at least 5 Minutes with the alert, so that a movement signal is transmitted

Attention: not each alert is eligible for transmission.

 

Can any Opel dealer see the alerts transmitted by my vehicle?                   

No, only the preferred service dealer selected in your myOpel account and gets the alerts transmitted by your vehicle as well as via the app.

If no dealer is mentioned in myDealer section of myOpel account, the relevant technical information will be transmitted to the original sales Dealer, mentioned in the new vehicle contract, signed by you at the moment of purchase of the vehicle and/or Opel Connect services.   

 

How can I find out that the issue has been resolved and the alert is not relevant any longer?

In case of closure of an alert, the alert information will disappear from the dashboard of your Vehicle, from your myOpel App and from your preferred dealer side.

 

How am I notified of the alert detected on my vehicle by Vehicle Status & Information?

The technical relevant information will be displayed in real time (diagnostic alerts) or overnight (maintenance alerts) in your myOpel App account. In order to see this technical information, make sure to download and install the myOpel App.

The technical relevant information will be transmitted by the Vehicle to the Opel Authorized repairer mentioned in your myOpel account in the section “myDealer”.

If no Dealer is mentioned in myDealer section of myOpel account, the relevant technical information will be transmitted to the original sales Dealer, mentioned in the new vehicle contract, signed by you at the moment of purchase of the vehicle andor Opel Connect services.   You will then be contacted by your dealer in order to offer a preventive servicing appointment or an appointment, where a Warning requires technician intervention on your Vehicle.

 

Do I need to create a myOpel account to benefit from Vehicle Status & Information?

In order to be able to subscribe for and use Vehicle Status & Information, you must have an active Opel Connect account.

When you are creating an Opel Connect account, you are able to use the other two platforms: myOpel Web and myOpel App by simply logging in with the same user credentials.

myOpel web andor app can provide further benefits for you while using Vehicle Status & Information:

- by selecting your preferred service dealer in "myDealer" section of your myOpel account, you allow your preferred service dealer to receive the relevant technical information transmitted by your Vehicle and to contact you in order to offer a preventive servicing appointment or an appointment, where a Warning requires technician intervention on your Vehicle.

 

Why do I have to enter my phone number on the OpelConnect Store when subscribing to Vehicle Status & Information?             

The telephone number is required only when subscribing to Vehicle Status & Information in order to enable your preferred dealer to provide you the best support in case of an alert.

 

TRIP & DRIVE MANAGEMENT

The vehicle position is not shown correctly. What is the reason?                      

The vehicle automatically submits the information to the smartphone and myOpel app actually being in the car. In case you share the car with other persons, the latest position is always on the smartphone and myOpel app of the latest driver.

 

Can the app guide me to my car?                               

Yes, the myOpel app provides a guide-to-car function as well as last mile guidance in case your destination is in a pedestrian area or you have parked your car.  

LIVE NAVIGATION

Which services are included in the Live Navigation?  

The connected service Live Navigation includes online traffic, fuel prices, parking information, online POI (points of interest) search and weather information. For electric vehicles the POIs include also charging stations.

 

How long are the services included in my navigation system?

The services are included for the first three years. After that time period you can re-new the service subscription at the OpelConnect Store. The services rely on wireless communication networks and the Global Positioning System ("GPS") satellite network. Not all services are available everywhere, particularly in remote or enclosed areas, or on all vehicles, at all times. The Services are limited by matters outside our control. You will notify us when you want to cancel your Services or when you plan to sell or dispose of your vehicle.

 

Where do I get the map updates for Navi 5.0 IntelliLink (Crossland X, Grandland X) and Multimedia Navi Pro (Combo, Vivaro, Zafira Life, New Corsa)?

You can download map updates from the MyOpel customer portal or obtain them from your local Opel dealer. Note: For customers of Crossland X, Grandland X and Combo, map updates are currently free of charge and available on a quarterly basis. However, the dealer may charge the installation. 

 

What is the benefit of online traffic?

Online traffic delivers precise traffic information with flexible and seamless network coverage. The traffic information improves route planning, especially for longer trips and the estimated time of arrival accuracy. The accuracy is assured by more than 500 million connected devices and over 5 billion traffic measurements a day. The driver gets warnings about safety related incidents and the map provides the traffic information only for the lanes which are relevant to the active route. The traffic bar on the right side informs in a condensed and clearly structured way about all incidents on the route as well as delays and the estimated arrival time.

 

What does the color coding of the streets mean? What is shown on the map besides traffic information?

The traffic flow is visualized on the map of the navigation system. The streets are color coded from yellow to dark red. The darker the color the more traffic is actually on the road. There can be also other information displayed, such as closed roads or road construction as far as available.

 

For which streets is the online traffic information available?

The online traffic service delivers a flexible and seamless road network coverage and ensures that the information is only provided for the lanes relevant to the active route.

 

How often is the traffic information updated?

The refreshment rate is approximately every 2 minutes.

 

Is the traffic information automatically considered for my route?

For route calculation and estimated arrival time the traffic situation is considered accordingly. A re-routing must be accepted by the driver.

 

Does the navigation system consider the weather for route calculation?            

No, the weather forecast is not considered for route or estimated arrival time calculation.

 

What information does the weather report provide?

The service weather information provides information about the current weather conditions on the route, at destination or selected locations including a temperature forecast.  Depending on the zoom level the weather conditions are visualized via icons. For a specific city a 5 day forecast can be accessed.

 

What is the benefit of parking information?

The service parking information provides you real-time information about off-street parking availability including open spots for many park garages and facilities. Additional information such as opening hours, prices, payment methods or any restrictions help to identify the best location around the car, on the route or at the destination. We do our best effort to provide you real-time information, however, in some cases delays could occur due to matters outside our control. 

 

How often are the parking information updated?

The update rate is up to every 2 minutes.

 

How do I start the navigation system to guide me to a free parking space?

You can easily select the selected parking garage as destination for your navigation system by one click on the navigation symbol. The parking information is available only for the parking garages participating in the reporting system.

 

What information does the fuel price service provide?

The service fuel prices provides access to real-time fuel price information. This enables the driver to choose the closest and most convenient fuel station. The fuel prices are available only for the fuel stations participating in the reporting system.

 

How often are the fuel prices updated?

As the online traffic information, the fuel prices are also updated approximately every 2 minutes.

 

Can I get information about all fuel types?

You can get information about all fuel types which are available for the respective gas station. In the settings you can pre-select the fuel type of your car so that the fuel price shown on the map is the one most relevant to you.

 

For electric vehicles: What information does the service charging stations provide?

In case you have an electric vehicle, the navigation system will show you the charging stations instead of gas stations around you. As far as the charging stations support the reporting system you can get additional information such as accessibility, available spots per connector type, address and phone number of the charging station. Please select the respective station by clicking on the symbol in the map. The information is updated approximately every 2 minutes.

 

How do I start the navigation to the next fuel or charging station?

You can easily select a fuel station as destination for your navigation system by one click on the navigation symbol.

 

What is online POI search?

The online POI (Point of Interest) search helps you to quickly find the POI you want to go to by delivering the latest online and up-to-date information. You can search by category or name and you can easily select the POI as destination for your navigation system.

 

Which information does the service online POI search provide?

The service provides the latest and most useful information about the selected POI such as phone number, address, opening hours and a short description as far as available. You have also the possibility to store the POI in your address list.

 

e-REMOTE CONTROL

Which functions does the service e-Remote Control provide?

With the e-Remote control service you can check the battery status and the range of your electric vehicle via the myOpel/myVauxhall app. When the car is charged you get an information about the speed of charge and the remaining charging time. You can manage the charging by switching from immediate to deferred charge and programme a charging time. Finally, you can control the thermal pre-conditioning of the vehicle cabin by starting the function or program a daily individual time for having a comfortable temperature in the vehicle cabin with launch.

When I plug my vehicle, the charging immediately starts. How can I stop and defer the charging to a later point of time?

You can manage the charging functions via the myOpel/myVauxhall app. Select deferred charging and program a time. The charging of the vehicle stops and continues at the determined time.

Can I stop a charge remotely via the e-Remote Control?

Starting and stopping of charging can be managed remotely with the e-Remote control service. You also can stop charging by activating deferred charging in the myOpel/myVauxhall app. The charging will then continue at the programmed time.

Will the myOpel app inform me as soon as my vehicle if fully charged or in case the charge stops unintended?

Yes, you will receive a notification when the battery status has achieved 100%. You can define also a lower level (e. g. 80%) via myOpel app in order to reduce the charging time. In case the charges has stopped due to an unforeseen issue such as electricity shortage or unwanted unplugging you will receive a notification as well.

I have a less expensive tariff for electricity consumption at night. How can I schedule the charging of my vehicle to save cost?

Absolutely. You can manage the charging of your vehicle easily via the myOpel/myVauxhall app. A deferred charging schedule can be programmed to fit a regular daily routine or to benefit from off-peak energy tariffs. 

Does the e-Remote Control service allow to determine a certain temperature when using the climatization function?

The car will target a comfortable temperature in the vehicle cabin. This can be heating or cooling dependent on cold or warm weather conditions and related outside temperatures.

How long does it take to heat or cool my vehicle when I use e-Remote control service?

The duration depends very much on the outside temperature and in the cabin. In case you have used a program to start the pre-conditioning, the heating or cooling starts 45 minutes before the programmed time to achieve a comfortable temperature and continues 10 minutes after. As soon as you unlock the vehicle, pre-conditioning automatically stops.

Can the functions of the e-Remote control service impact the range of my vehicle?

Heating or cooling the cabin can consume a lot of energy. By using the climatization functions when the car is stationary and charged helps to improve the range. Having already a comfortable temperature in the cabin before starting your trip helps to optimize range. The thermal pre-conditioning can be started or programmed according a daily routine in the myOpel app. 


Does the usage of air-condition and other onboard equipment impact the range of my vehicle?

Air-condition and other onboard equipment such as infotainment, light, wiper or seat heating consumes energy and will reduce the range when in use. Instead of attempting to quickly counter-act the interior temperature, after entering the vehicle by turning on the air conditioning to a maximum setting, the usage of the e-Remote control service will gradually cool or warm the vehicle before getting in while it’s stationary and plugged in to a charging station. Energy for the favor of range can be conserved, as the vehicle’s interior will be preconditioned to an optimum and comfortable temperature while charging.

In what conditions can I access to my vehicle with myOpel app?

To access to your vehicle, the vehicle has to be in an area with a good network coverage. The programs will be stored in the vehicle and applied even if the vehicle is no more in a covered area.

Can I use the service e-Remote Control from different smartphones?

Yes, you can use the service from several smartphones, provided you use the same account and repeat the part of the activation process where you link the smartphone and key via Bluetooth in the vehicle. In addition, the owner of the first device who did the full activation process, must approve the usage of the second device.